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Delete your account

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You can delete your My GLP Shot account yourself, without asking us and without waiting. Nothing here needs our approval.

Delete it yourself, in the app

  1. Open app.myglpshot.com (or the installed app) and sign in.
  2. Go to Settings.
  3. Choose Delete account and all cloud data.
  4. Confirm. It happens immediately.

If you also want the copy held on your device gone, use Settings → Erase all data on this device. That one is separate on purpose: most people deleting an account still want their own local history, and we would rather ask than assume.

Or ask us to do it

Email [email protected] from the address on the account and say you want it deleted. We action these within 30 days, and in practice much sooner. We may reply once to confirm the request came from the account holder — we will not ask you for your password, and you should never send it.

What deletion removes

DataWhat happens
Your account and email addressDeleted
Encrypted cloud backupDeleted
Doctor share links you createdDeleted, and the links stop working
Sign-in sessions on every deviceDeleted
Push notification registrations and reminder timesDeleted
Password reset linksDeleted
Any active subscriptionCancelled, so billing stops
Data stored on your own deviceKept until you erase it (see above)

Deletion is irreversible. Because your cloud backup is encrypted with a key derived from your password, we could not recover it for you even if you asked — we never hold the key. If you want to keep your history, use Settings → Export full backup first. That file contains everything and can be imported again later.

What we keep, and why

Payment records are the exception. If you ever paid, our payment processor (Stripe) retains the transaction record, and we retain the fact that a payment happened. Tax and accounting law requires this, and neither of us can delete it on request. It contains billing details, not your health data.

Beyond that, we do not keep a shadow copy. Our rolling encrypted server backups roll over on their own schedule, and they are unreadable to us in the meantime.

Questions about any of this: [email protected]. See also our Privacy Policy and Security page.